Refund Policy for Foco Luxe
Effective Date: [Insert Date]
At Foco Luxe, we are committed to ensuring customer satisfaction with our luxury products. However, due to the nature of our items, we have a specific refund policy in place to protect both our customers and our business.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- The product received is defective, damaged, or not as described.
- The refund request is made within 7 days of receiving the product.
- The item is returned in its original condition, including all packaging, certificates, and accessories.
- Custom or personalized items (e.g., engraved products) are not eligible for refunds unless they are defective.
2. Non-refundable Items
The following items are not eligible for refunds:
- Products damaged due to customer mishandling.
- Items purchased on sale, clearance, or marked as “final sale.”
- Custom orders or specially designed products.
- Shipping fees and associated taxes.
3. Process for Refunds
To request a refund, follow these steps:
- Contact Us: Email us at info.jeweliance@gmail.com or call us at +1 (646) 558-7502 within 7 days of receiving the item.
- Provide Proof: Include your order number, proof of purchase, and photographs of the product if it is damaged or defective.
- Approval: Once your refund request is reviewed and approved, you will receive instructions for returning the product.
4. Return Shipping
- Customers are responsible for the return shipping costs, except for defective or incorrect items.
- We recommend using a trackable shipping method to ensure safe delivery of the returned product.
- Returns must be shipped to:
Foco Luxe
68 Mazol Plain Road, Woodbury, Connecticut, United States
5. Refund Timelines
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to your original payment method.
- If your refund is delayed, please check with your bank or payment provider, as processing times may vary.
6. Exchanges
Exchanges are subject to availability. If you wish to exchange an item instead of requesting a refund, please contact us.
7. Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- After 24 hours, cancellations may not be accepted if the product has already been shipped or customized.
8. Contact Us
If you have any questions about this refund policy, feel free to reach out:
Foco Luxe
68 Mazol Plain Road, Woodbury, Connecticut, United States
Phone: +1 (646) 558-7502
Email: info.jeweliance@gmail.com